COVID-19 third wave: Life insurance companies extend additional relief measures for affected policyholders to 31 December 2020

COVID-19 third wave: Life insurance companies extend additional relief measures for affected policyholders to 31 December 2020

Financial assistance and support programmes aim to assist affected policyholders to cope with the immediate health effects of the virus and the economic consequences.

Kuala Lumpur, 13 November 2020 – The Life Insurance Association of Malaysia (LIAM) and its member companies are pleased to announce the extension of the additional relief measures for affected policyholders to 31 December 2020 following the third wave of the COVID-19 pandemic in the country.   

The additional relief measures come in a form of financial assistance amongst others include cash benefits, hospitalization allowance and lump-sum death/compassionate benefits.

The following are some examples of the additional benefits offered by the life insurers:

  1. An insurer offers products which entitled policyholders to enjoy 6 months premium relief of up to RM3,000 due to retrenchment (policy to be in force at least 12 months prior to retrenchment).
  2. Six life insurers have pledged RM1 million each as part of their financial assistance and support programme for customers affected by COVID-19.
  3. Four life insurers offer special death benefit payment ranging from RM5,000 - RM15,000 to frontline medical workers.
  4. Cash Relief ranging from RM1,000 – RM5,000 for customers who are diagnosed with COVID-19.
  5. Cash benefits/allowance for hospitalisation ranging from RM60 - RM250 per day and up to 30 days of hospitalisation. 
  6. Special lump-sum death/compassionate benefits ranging from RM5,000 - RM20,000 upon the death of the insured.

According to LIAM President, Loh Guat Lan the additional relief measures are some of the immediate initiatives implemented by the various LIAM member companies to alleviate the hardships faced by the policyholders and their family members.

In support of the Government’s measures to assist the rakyat in coping with the pandemic, LIAM and its member companies have come together in solidarity to implement various relief measures to assist policyholders who are affected by the pandemic and to ensure that they are able to continue with their livelihoods.  

“We would like to advise affected policyholders to contact their insurance companies to find out on the additional benefits that they are eligible to claim and to check on the terms and conditions of their health insurance policy,” Loh added.

LIAM and MTA have also granted a 90 days deferment period/no-lapse guarantee for 3 months for policyholders who are impacted by this pandemic.  During this period, insurance and takaful companies will continue to provide insurance protection to affected policyholders if they are not able to pay for their premiums.  Affected policyholders must apply to their insurance companies to get approval before they can benefit from this relief measure. This option is available from 1 April 2020 until 31 December 2020. 

Policyholders who are qualified for this relief include those who are COVID-19 positive patients, those who are home quarantined (mandatory) or suffered a loss of income.  We also extend to small and medium enterprises (SMEs) which have suffered a loss of income due to the COVID-19 pandemic. Examples of events that lead to such loss of income include retrenchment, shorter working hours and salary or commission reductions for individuals; and loss of business income for self-employed and SMEs. 

According to Loh, policyholders affected by COVID-19 need to submit their applications to their insurance company for the deferment of payment of life insurance premiums. As of to date, over one million policyholders have been granted the premium deferment relief, involving a total of over RM1.6 billion premium payment.

Insurance companies will continue to provide other forms of support to help policyholders to keep their policies in force. Some of these may include a restructuring of policy features, such a lowering the sum assured or temporarily shortening the policy duration, so that policyholders can keep their insurance protection.

Details on the additional relief measures are available in the Appendix 1.

Kindly contact the respective life insurance companies directly if you wish to find out more about your insurance coverage for COVID-19.

LIAM Member Companies (refer to website

  1. AIA Bhd.
  2. Allianz Life Insurance Malaysia Berhad
  3. AmMetLife Insurance Berhad
  4. AXA AFFIN Life Insurance Berhad
  5. Etiqa Life Insurance Berhad
  6. Gibraltar BSN Life Berhad
  7. Great Eastern Life Assurance (M) Berhad
  8. Hannover Rueck SE, Malaysian Branch (reinsurer)
  9. Hong Leong Assurance Berhad
  10. Manulife Insurance Berhad
  11. Malaysian Life Reinsurance Group Berhad(reinsurer)
  12. MCIS Insurance Berhad
  13. Prudential Assurance Malaysia Berhad
  14. Sun Life Malaysia Assurance Berhad
  15. Tokio Marine Life Insurance Malaysia Bhd.
  16. Zurich Life Insurance Malaysia Berhad
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