SEMAK KASIH: RM55 Million in Life Insurance and Takaful Benefits Paid to Families and Next of Kin
Payouts from 855 Policies and Certificates Since June 2026; Over 35,000 Malaysians Registered, With More Than 7,000 Potential Matches Identified
KUALA LUMPUR, 12 November 2026 – Life insurance companies and takaful operators in the country have paid out approximately RM55 million in claims benefits under 855 life insurance policies and family takaful certificates, identified through the Semak Kasih portal as at 16 October 2026. This milestone highlights the portal’s role in helping families trace potential unclaimed life insurance and family takaful benefits left behind by deceased loved ones.
Since its launch in June 2026, the centralised coverage checking portal, jointly developed by the Life Insurance Association of Malaysia (LIAM) and the Malaysian Takaful Association (MTA), has registered more than 35,000 users seeking to identify potential life insurance and family takaful benefits belonging to their deceased family members.
To date, Semak Kasih has identified more than 7,000 potential matches and received approximately 3,000 enquiries through its e-mail and call centre channels from members of the public seeking further information and assistance. These responses highlight the growing public interest in tracing potential benefits and the importance of providing families with an accessible avenue to establish whether they may be entitled to benefits under existing life insurance policies or family takaful certificates.
Driving Industry Collaboration and Expanding Public Awareness
LIAM and MTA, together with participating life insurance companies and family takaful operators, are continuing to strengthen the effectiveness of Semak Kasih and expand its reach among Malaysians.
Key efforts include improving the timeliness and accuracy of data uploads, enhancing coordination to address operational matters, and facilitating follow-up on potential matches. Maintaining reliable data and efficient processes is essential to ensuring that the portal provides meaningful information to users.
At the same time, the industry is stepping up public awareness initiatives to encourage more Malaysians to use the portal. These include promotion through industry and company websites, digital communication channels, social media and outreach campaigns. Collaboration with relevant government agencies and other stakeholders will also be explored to expand the portal’s reach.
The continued promotion of Semak Kasih is particularly important in helping families who may be unaware that a deceased family member held a life insurance policy or family takaful certificate.
Encouraging Responsible Policy or Certificate Ownership and Financial Preparedness
In addition to helping families check for potential benefits, the industry is also reinforcing the importance of keeping policy or certificate information and personal records up to date.
Policyholders or Certificate holders are encouraged to review their coverage details, make nominations where appropriate and update nomination information when their circumstances change. Insurance and takaful providers can support these efforts through regular customer engagement, digital reminders and clear guidance during the policy or certificate ownership journey.
These measures complement the objectives of Semak Kasih by promoting greater awareness of financial protection and helping individuals and families better prepare for the future.
A Continued Commitment to Helping Malaysians
According to Chief Executive Officer of LIAM, Mark O’Dell, “the life insurance industry has played an important role in building awareness and strengthening public trust. For over five decades, LIAM has championed greater public understanding of life insurance and its vital role in providing financial protection to Malaysian families against life’s uncertainties”.
“Building public trust goes beyond providing financial protection. It is equally important to ensure that Malaysians understand their coverage, know how to access the benefits available to them, and have confidence that the industry is committed to supporting them and their families.
“Semak Kasih is a meaningful extension of this commitment. By bringing the life insurance and family takaful industry together, we are making it easier for families to trace potential benefits that may otherwise remain undiscovered. We hope this initiative will help ensure that benefits reach those who may be entitled to them.”
Mohd Radzuan Mohamed, Chief Executive Officer of the Malaysian Takaful Association (MTA), said that the RM55 million payout milestone reflects the meaningful role of financial protection in supporting Malaysian families.
“Behind every takaful certificate or insurance policy is a promise of financial protection for loved ones. Rooted in the spirit of mutual care and shared responsibility, that promise can only fulfil its true purpose when the benefits reach those who are entitled to receive them.
“The RM55 million paid out through cases identified by Semak Kasih is more than just a financial milestone. Behind these benefits are families navigating life after the loss of a loved one. While financial support cannot replace that loss, it can help ease financial burdens and provide some peace of mind during difficult times.
“With over 7,000 potential matches identified, there is an important opportunity to help more families discover benefits they may not even know exist. Our message to Malaysians is simple: if you have lost a loved one, take a few minutes to check Semak Kasih. There may be financial protection left behind for your family. This free service could be the first step towards ensuring that the protection put in place during a loved one’s lifetime fulfils its intended purpose.”
LIAM and MTA encourage Malaysians to visit the Semak Kasih portal to check for potential unclaimed life insurance and family takaful benefits associated with deceased family members.
Where a potential match is identified, users should contact the relevant insurance company or takaful operator for verification and guidance on the necessary documentation and claims process. A match on the portal does not constitute confirmation of an approved claim, as eligibility and payment remain subject to verification by the relevant provider.
Through continued collaboration, operational improvements and public education, LIAM and MTA remain committed to strengthening Semak Kasih as an accessible resource for Malaysians and helping families take the necessary steps to establish their entitlement to benefits.
For more information, please visit www.mycoverage.my
