What are Unclaimed Life Insurance Proceeds?
Life Insurance proceeds which are legally payable to the life insurance policy owner or his/her beneficiary , such as :
- Insurance claims which have been approved for payment;
- Insurance policies which have matured;
- Dividend payouts;
- Refunds of payments.
Why are there Unclaimed Life Insurance Proceeds?
- There has been a change of address and phone number of which the life insurance company has
not been notified;
- Life Insurance Policy Owners have an amount due to them and Life Insurers are unable to contact them;
- Life Insurance Owner has passed away and the legal heirs / next-of-kin are not aware of the life insurance proceeds;
- Mergers resulting in name changes and branch closings and the life insurance policy owner / beneficiary is unsure/unaware of his/her entitlement.
Check if you have any Unclaimed Life Insurance Proceeds
Check your unclaimed life insurance proceeds
What to do if you have Unclaimed Life Insurance Proceeds?
1. In the event you have found a record in this system, please head to the life insurance company’s office for confirmation as the rightful recipient, then confirm the amount of unclaimed life insurance proceeds and the date of payment. The life insurance company will provide you with the necessary information to proceed with claiming back your life insurance proceeds.
2. Once the life insurance company has confirmed the information, they will provide the Letter of Confirmation (“Surat Pengesahan”) in the Company’s letter head and any necessary documentation and guidance required.
3. Please find the contact details of life insurance companies below.
LIAM Member Companies Contact Information on Unclaimed Insurance Proceeds

AIA BHD.

AMMETLIFE INSURANCE BERHAD
Customer Care Centre

ALLIANZ LIFE INSURANCE MALAYSIA BERHAD
Lum Wai Yee (Finance & Accounts)

AXA AFFIN LIFE INSURANCE BERHAD
En. Muhammad Daniel Bin Ashari
Finance Department

ETIQA LIFE INSURANCE BERHAD
Jamaluddin bin Mohamed

GIBRALTAR BSN LIFE BERHAD
GIBRALTAR BSN LIFE BERHAD

GREAT EASTERN LIFE ASSURANCE (MALAYSIA) BERHAD
Fui Suit Lin, Manager, Finance

HONG LEONG ASSURANCE BERHAD
Finance Dept

MANULIFE INSURANCE BERHAD
Customer Service Department

MCIS INSURANCE BERHAD

PRUDENTIAL ASSURANCE MALAYSIA BERHAD
Hee Sook May
Nor Azzah Muhd Jemangin

SUN LIFE MALAYSIA ASSURANCE BERHAD
Client Service Department

ZURICH LIFE INSURANCE MALAYSIA BERHAD
ZURICH CALL CENTER

TOKIO MARINE LIFE INSURANCE MALAYSIA BHD.
Mr Tan Yew Hoe
Mr Nicholas Choo
Ms Vinothini