Page 25 - LIAM Annual Report 2020

ANNUAL REPORT 2020 23

The CTF provides a fixed cash
reimbursement up to RM300 for the
cost of the COVID-19 test and is
limited to one test per policyholder
until 30 June 2021 or earlier if the
fund is fully utilized. Policyholders
can submit their claims through a
dedicated portal managed by ISM
Services Malaysia Berhad, www.
myctf.my and the handling of claims
submission is managed by Malaysian
Reinsurance Berhad.
Since the launch of CTF, the eligibility
criteria of the fund was periodically
reviewed and has been broadened
to encourage more policyholders to
undergo COVID-19 tests.

On 14 May 2020, the eligibility criteria
were expanded to include COVID-19
tests required for hospital admission
for emergency and semi emergency
surgeries. This expansion was also
aimed at protecting healthcare front
liners from the risk of getting infected.
On 23 December 2020, CTF was
further broadened to include all
asymptomatic individual/group
medical and health insurance
policyholders in the country.
Asymptomatic patients refer to
individuals who may have been
infected by the virus but do not have
any symptoms of cough, sore throat,
flu etc.
Leveraging on the advantages of
the MySejahtera application, LIAM
engaged with MOH to feature the
CTF infographic in the application to
spread awareness on the initiative.
LIAM also developed a special
infographic to promote the CTF
to the members of Association of
Private Hospitals, Malaysia (APHM)
to highlight the CTF initiative for
emergency and semi-emergency
surgeries.

LIAM also announced its partnership
with several private labs and medical
facilities recognised by the MOH
for discounted prices on COVID-19
tests, to encourage policyholders to
undergo the test voluntarily to curb
the spread of the pandemic.