Page 60 - LIAM Annual Report 2020

ANNUAL REPORT 2020
58
58 ANNUAL REPORT 2020

UOWM KDU-KPMG VIRTUAL DISCOURSE SESSION,
“INSURANCE SECTOR ARE YOU READY FOR
THE NEW REALITY?”
On 17 June 2020, LIAM was invited to be a panellist at the
UOW KDU-KPMG Borak-Borak session “Insurance Sector Are
You Ready for the New Reality?” organised by UOW Malaysia
KDU, which is a part of University of Wollongong Australia’s
global network.

LIAM CEO, Mark O’Dell was a panellist along with PIAM
Chairman, Antony Lee and KPMG Head of Insurance, Mr Mok
Wan Kong. Other than the various relief measures offered
by life insurers to assist policyholders, Mark also shared the
business continuity plans that the industry has put in place to
face the impact of the pandemic.

The session also discussed survival tips in embracing the new
norm for businesses in Malaysia, particularly the insurance
sector. Mark shared that the agency channel needs to
adapt quickly to the new normal and agents have received
training to enhance their skills and professionalism through
the agent’s portal, virtual trainings and virtual examinations,
etc.

The virtual session attracted over 90 participants. A recorded
webinar session is available on Youtube at https://youtu.be/
FVzb29V0jso for viewing.

ALLSTARS FINANCIAL TOWNHALL BY AIRASIA GROUP BERHAD
On 29 April 2020, LIAM accepted an invitation to speak at the Allstars
Financial Townhall organised by AirAsia Group Berhad and Bank
Negara Malaysia for Air Asia crew members to speak on the COVID-19
relief measures offered by the insurance and takaful industry.
LIAM was represented by its CEO, Mark O’Dell who presented
the industry’s relief measures to help policyholders cope with the
pandemic. The relief measures include deferment of premium
payments and the RM8 million COVID-19 Test Fund.
The industry also had the opportunity to share the portal of
MyCoverage and participated in a question-and-answer session
with the participants. The importance of Life Insurance and Takaful
protection was also promoted during the session.
The session was chaired by the Director of Development Finance and
Inclusion of Bank Negara Malaysia, YBhg. Datin Arlina binti Ariff.

Life Insurance Association of Malaysia