Customers Complaint Unit
Written by Administrator

Complaints Procedure

1. If you have an enquiry or complaint on life insurance, kindly refer to the Complaints Unit of insurance companies (please refer to the list below). If you have any enquiries or interested to find out more about life insurance, you may contact the following companies :-

2. You can expect a reply between 2 days and 2 weeks, subject to the nature and complexities of the case.

3. Other Complaints Bureau:

Ombudsman For Financial Services 
Level 14, Main Block, Menara Takaful Malaysia, 
No. 4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur

Tel: 03 - 2272 2811 / Fax: 03 - 2272 1577 
Website: www.ofs.org.my

Pengarah, Jabatan LINK dan Pejabat Wilayah
Bank Negara Malaysia
Jalan Dato Onn, 50480 Kuala Lumpur

Talian Tol:1 300 88 5465 Fax: 03 - 21741515
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

For walk-in customer:

BNMLINK, Ground Floor, Bank Negara Malaysia,
Jalan Dato Onn, 50480 Kuala Lumpur



Allianz Life Insurance Malaysia Berhad

Contact Person :
1)Encik Mohd Farop bin Sharif
Head, Customer Service Department


2) Ms Stephanie Choong Kok Sim
Head of Customer Feedback Centre

Address :
Allianz Life Insurance Malaysia Berhad
Complaint Unit
Level 29, Menara Allianz Sentral
203, Jalan Tun Sambanthan
Kuala Lumpur Sentral
50470 Kuala Lumpur

Tel No: 03-2263 6002
Fax No :03-2264 0602
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AmMetLife Insurance Berhad

Contact Person :
1) Ms Lee Su Wei
Customer Resolution





Address :
AmMetLife Insurance Berhad
Level6, Menara 1 Sentrum,
No 201, Jalan Tun Sambathan
50470 Kuala Lumpur



Tel no: 03 - 2271 8100  
Fax no : 03 - 2171 3000
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AIA Bhd.

Contact Person :
1) Mr Chen Seong Onn
Head, Customer Relations Unit
Tel : 03 -2056 3715 (DID)

2) Ms Shireen Sivamalar
Executive, Customer Relations Unit
Tel: 03 - 2056 3733 (DID)

Address :
AIA Bhd.
Customer Relations Unit
Menara AIA, 99, Jalan Ampang
50450 Kuala Lumpur

Tel no : 1-300-88-1899
Fax no : 03 - 2056 3791
Email:
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AXA AFFIN Life Insurance Berhad

Contact Person :
Ms Carol Leong Tuck Mee
Customer Care Manager
Tel: 03 - 2117 6770 (DID)



Address :

AXA AFFIN Life Insurance Berhad
8th Floor Chulan Tower
No. 3, Jalan Conlay
50450 Kuala Lumpur

Tel no : 03 - 2117 6688
Fax no : 03 - 2117 3698
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Etiqa Insurance Berhad


Contact Person :
1) Puan Suraya binti Ismail
Officer, Support Service, Etiqa Oneline

2) Puan Wan Zulaika binti Wan Mohammed
Executive, Support Service, Etiqa Oneline

Address :

Etiqa Insurance Berhad
Level 19, Tower C
Dataran Maybank
No. 1, Jalan Maarof
59000 Kuala Lumpur
Tel no : 03 - 2297 3888
Fax no : 03 - 2297 3800
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Great Eastern Life Assurance (Malaysia) Berhad


Contact Person :
Chia Chun Yung
Senior Executive




Address :

Great Eastern Life Assurance (Malaysia) Berhad
Complaints Handling Unit
Menara Great Eastern
303, Jalan Ampang,
50450 Kuala Lumpur

Tel no : 03 - 4813 3738
Fax no : 03 - 4259 8397
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Hong Leong Assurance Berhad


Contact Person :
1) Ms Lim Lee Peng
Manager Customer Care
Tel: 03 - 7650 1270 (DID)

2) Ms Vemala Nathan
Manager, Compliance
Tel: 03 - 7650 1818 (DID)

Address :
Hong Leong Assurance Berhad
Operations Division
Level 3, Tower B, PJ City Development
No. 15A Jalan 219, Seksyen 51A
46100 Petaling Jaya, Selangor
P.O.Box 120, 46710 Petaling Jaya

Tel no : 03 - 7650 1818
Fax no : 03 - 7650 1299
Email:
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Manulife Insurance Berhad


Contact Person :
1) Ms Foong Yee Ping
Senior Manager, Customer Service

2) Ms Low Choon Hiong
Assistant Customer Service Manager

3) Ms Vasantha Devi
Customer Service Executive

4) Cik Haslina Harun
Customer Service Executive

5) Cik Faridah Ahmad
Customer Service Executive

Address :
Manulife Insurance Berhad
Customer Complaint Unit
P.O. Box 10312,
50710 Kuala Lumpur

Tel no : 03 - 2095 7612/ 2095 7613
(Customer service help line)
03 - 2719 9228
Fax no : 03 - 2092 2960
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MCIS Insurance Berhad (formerly known as MCIS Zurich Insurance Berhad)



Contact Person :
Ms Naomi Santhanasamy 
Manager, Compliance
Tel: 03 - 7652 3956 (DID)

Address :
MCIS Insurance Berhad  
Complaint Unit
Level 2, Tower I
Wisma MCIS  
Jalan Barat,
46200 Petaling Jaya

Tel no : 03 - 7652 3388 
Fax no : 03 - 7956 4388
E-mail :
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Prudential Assurance Malaysia Berhad

Contact Person :
1) Ms Helen Yap
Senior Manager, Customer Relations
Tel :03 - 2116 0460

Address :
Compliments & Complaints
Prudential Assurance Malaysia Berhad
Level 16, Menara Prudential
No. 10, Jalan Sultan Ismail
50250 Kuala Lumpur

Tel no : 03 - 2116 0460
Fax no : 03 - 2056 0559
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Sun Life Malaysia Assurance Berhad

Contact Person :
1) Puan Fidya Saleh
Head of Customer Service


2) Puan Nor Azlina Faizah Hj Mohamad
Manager, Complaint Unit


Address :
Sun Life Malaysia Assurance Berhad
Level 11,
No. 338, Jalan Tuanku Abdul Rahman
50100 Kuala Lumpur

Tel no :
1-300-88-5055
Fax no : 03 - 2614 3550
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Tokio Marine Life Insurance Malaysia Bhd.

Contact Person :
1) Mr. Kuan Jia Shyang
Vice President - Operations
Tel: 03 2059 7066

2) Ms. Cheng Soo Fun
Assistant Vice President - Customer Service
Tel: 03 2059 6077

Address :
Tokio Marine Life Malaysia Bhd.
Ground Floor
Menara Tokio Marine Life
189, Jalan Tun Razak
50400 Kuala Lumpur

Tel no : 03 - 2059 6188
Fax no : 03 - 2162 8068
E-mail :
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Gibraltar BSN Life Berhad

Contact Person :
1) Mr Vincent, Woon Zhen Quan
Complaints Unit

Address :
Gibraltar BSN Life Berhad
Customer Relationship Unit
Bangunan Gibraltar BSN
16, Jalan Tun Tan Siew Sin
50050 Kuala Lumpur

Tel no : 03 - 2687 2186 
Fax no : 03 - 2032 2739
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Zurich Insurance Malaysia Berhad

Contact Person :
Ms Cheah Siew Ming
Assistant Manager, Customer Care Department
Tel: 03 - 2146 8357 (DID)

Address :
Zurich Insurance Malaysia Berhad
Complaint Unit,
11th Floor, Menara Zurich
12, Jalan Dewan Bahasa,
50460 Kuala Lumpur

Tel no : 03 - 2146 8000
Fax no : 03 - 2144 0352
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