Complaints Procedure
1. If you have an enquiry or complaint on life insurance, kindly refer to the Complaints Unit of insurance companies (please refer to the list below). If you have any enquiries or interested to find out more about life insurance, you may contact the following companies :-
2. You can expect a reply between 2 days and 2 weeks, subject to the nature and complexities of the case.
3. Other Complaints Bureau:
Ombudsman For Financial Services Level 14, Main Block, Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur
Tel: 03 - 2272 2811 / Fax: 03 - 2272 1577 Website: www.ofs.org.my
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Pengarah, Jabatan LINK dan Pejabat Wilayah Bank Negara Malaysia Jalan Dato Onn, 50480 Kuala Lumpur Talian Tol:1 300 88 5465 Fax: 03 - 21741515 Email:
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For walk-in customer:
BNMLINK, Ground Floor, Bank Negara Malaysia, Jalan Dato Onn, 50480 Kuala Lumpur |
Allianz Life Insurance Malaysia Berhad
Contact Person : 1)Encik Mohd Farop bin Sharif Head of Customer Service Department
2) Mr Desmond Choong Ming Tien Head of Customer Feedback Centre Address : Allianz Life Insurance Malaysia Berhad Complaint Unit Ground Floor, Block 2A, Plaza Sentral, Jln Stesen Sentral 5, Kuala Lumpur Sentral 50470 Kuala Lumpur
Tel No: 03-2263 6002 Fax No :03-2264 8499 E-mail :
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AmMetLife Insurance Berhad
Contact Person : 1) Ms Lee Su Wei Customer Resolution
Address : AmMetLife Insurance Berhad Level6, Menara 1 Sentrum, No 201, Jalan Tun Sambathan 50470 Kuala Lumpur
Tel no: 03 - 2271 8100 Fax no : 03 - 2171 3000 E-mail:
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AIA Bhd.
Contact Person : 1) Ms Lim Siew Lan Head, Customer Care Tel : 03 - 2056 3818 (DID)
Address : AIA Bhd. Customer Care Menara AIA, 99, Jalan Ampang 50450 Kuala Lumpur
Tel no : 1-300-88-1899 Fax no : 03 - 2056 3791 Email:
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AXA AFFIN Life Insurance Berhad
Contact Person : Ms Carol Leong Tuck Mee Customer Care Manager Tel: 03 - 2117 6770 (DID)
Address : AXA AFFIN Life Insurance Berhad 8th Floor Chulan Tower No. 3, Jalan Conlay 50450 Kuala Lumpur
Tel no : 03 - 2117 6688 Fax no : 03 - 2117 3698 Email :
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Etiqa Life Insurance Berhad

Contact Person : 1) Puan Suraya binti Ismail Officer, Support Service, Etiqa Oneline
2) Puan Wan Zulaika binti Wan Mohammed Executive, Support Service, Etiqa Oneline
Address : Etiqa Life Insurance Berhad Level 19, Tower C Dataran Maybank No. 1, Jalan Maarof 59000 Kuala Lumpur Tel no : 03 - 2297 3888 Fax no : 03 - 2297 3800 Email :
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Great Eastern Life Assurance (Malaysia) Berhad

Contact Person : Miss Atiqah Salami Assistant Manager
Address : Great Eastern Life Assurance (Malaysia) Berhad Complaints Handling Unit Menara Great Eastern 303, Jalan Ampang, 50450 Kuala Lumpur
Tel no : 03 - 4813 3738 Fax no : 03 - 4259 8397 Email :
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Hong Leong Assurance Berhad

Contact Person : 1) Ms Lim Lee Peng Manager Customer Care Tel: 03 - 7650 1270 (DID)
2) Ms Vemala Nathan Manager, Compliance Tel: 03 - 7650 1818 (DID)
Address : Hong Leong Assurance Berhad Operations Division Level 3, Tower B, PJ City Development No. 15A Jalan 219, Seksyen 51A 46100 Petaling Jaya, Selangor P.O.Box 120, 46710 Petaling Jaya
Tel no : 03 - 7650 1818 Fax no : 03 - 7650 1299 Email:
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Manulife Insurance Berhad

Contact Person : 1) Ms Foong Yee Ping Senior Manager, Customer Service
2) Ms Low Choon Hiong Assistant Customer Service Manager
3) Ms Vasantha Devi Customer Service Executive
4) Cik Haslina Harun Customer Service Executive
5) Cik Faridah Ahmad Customer Service Executive
Address : Manulife Insurance Berhad Customer Complaint Unit P.O. Box 10312, 50710 Kuala Lumpur
Tel no : 03 - 2095 7612/ 2095 7613 (Customer service help line) 03 - 2719 9228 Fax no : 03 - 2092 2960 Email :
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MCIS Insurance Berhad

Contact Person : Ms Naomi Santhanasamy Manager, Compliance Tel: 03 - 7652 3956 (DID)
Address : MCIS Insurance Berhad Complaint Unit Level 2, Tower I Wisma MCIS Jalan Barat, 46200 Petaling Jaya
Tel no : 03 - 7652 3388 Fax no : 03 - 7956 4388 E-mail :
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Prudential Assurance Malaysia Berhad

Contact Person : 1) Ms Helen Yap Senior Manager, Customer Relations Tel :03 - 2116 0460
Address : Compliments & Complaints Prudential Assurance Malaysia Berhad Level 16, Menara Prudential No. 10, Jalan Sultan Ismail 50250 Kuala Lumpur
Tel no : 03 - 2116 0460 Fax no : 03 - 2056 0559 Email :
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Sun Life Malaysia Assurance Berhad

Contact Person : 1) Mr Chris Shi Head Client Services 2) Cik Afzaliza Abdul Rahim Senior Executive, Client Resolution
3) Cik Nur Fatihah Mohamad Executive, Client Resolution Address : Sun Life Malaysia Assurance Berhad Level 11, No. 338, Jalan Tuanku Abdul Rahman 50100 Kuala Lumpur
Tel no : 1-300-88-5055 Fax no : 03 - 2614 3550 Email:
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Tokio Marine Life Insurance Malaysia Bhd.

Contact Person : 1) Mr. Kuan Jia Shyang Vice President - Operations Tel: 03 2059 7066
2) Ms. Cheng Soo Fun Assistant Vice President - Customer Service Tel: 03 2059 6077
Address : Tokio Marine Life Malaysia Bhd. Ground Floor Menara Tokio Marine Life 189, Jalan Tun Razak 50400 Kuala Lumpur
Tel no : 03 - 2059 6188 Fax no : 03 - 2162 8068 E-mail :
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Gibraltar BSN Life Berhad

Contact Person : 1) Mr Vincent, Woon Zhen Quan Complaints Unit Address : Level 21, Mercu 2 KL Eco City, No. 3, Jalan Bangsar 59200 Kuala Lumpur
Tel no : 1300 22 6262 Fax no : 03-2298 2222 E-mail :
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Zurich Life Insurance Malaysia Berhad

Contact Person : Ms Cheah Siew Ming Assistant Manager, Customer Care Department Tel: 03 - 2146 8357 (DID)
Address : Zurich Life Insurance Malaysia Berhad Level 23A, Mercu 3 No.3, Jalan Bangsar KL Eco City, 59200 Kuala Lumpur
Tel no : 03 - 2146 8000 Fax no : 03 - 2144 0352 Email:
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