Customer Care

Customer care provides competitive edge to an organization to be the preferred brand and is today’s differentiating factor from competitors where price and product differences are marginal.

Key Task

To manage and develop the operations and customer service teams to continually provide high standards of customer service in a timely, efficient and professional manner. Also, to review systems and processes to ensure that all customer service practices are acted in accordance to agreed service standards, documented quality procedures, Bank Negara Malaysia (BNM) requirements and consistently in line with product requirements.

Minimum Requirement

- Candidate must possess at least a Diploma, Advanced/Higher/ Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- At least 2 year(s) of working experience in customer service in financial industry is required for this position.
- Customer focused with diplomacy and patience to handle customer complaints
- Pleasant personality with excellent interpersonal and communication skills