What are Unclaimed Life Insurance Proceeds?

Life Insurance proceeds which are legally payable to the life insurance policy owner or his/her beneficiary , such as :
- Insurance claims which have been approved for payment;
- Insurance policies which have matured;
- Dividend payouts;
- Refunds of payments.

Why are there Unclaimed Life Insurance Proceeds?

- There has been a change of address and phone number of which the life insurance company has

not been notified;
- Life Insurance Policy Owners have an amount due to them and Life Insurers are unable to contact them;
- Life Insurance Owner has passed away and the legal heirs / next-of-kin are not aware of the life insurance proceeds;
- Mergers resulting in name changes and branch closings and the life insurance policy owner / beneficiary is unsure/unaware of his/her entitlement.

Check if you have any Unclaimed Life Insurance Proceeds

Check your unclaimed life insurance proceeds

What to do if you have Unclaimed Life Insurance Proceeds?

1. In the event you have found a record in this system, please head to the life insurance company’s office for confirmation as the rightful recipient, then confirm the amount of unclaimed life insurance proceeds and the date of payment. The life insurance company will provide you with the necessary information to proceed with claiming back your life insurance proceeds.

2. Once the life insurance company has confirmed the information, they will provide the Letter of Confirmation (“Surat Pengesahan”) in the Company’s letter head and any necessary documentation and guidance required.

3. Please find the contact details of life insurance companies below.

LIAM Member Companies Contact Information on Unclaimed Insurance Proceeds


AIA BHD.
Contact Person/Department :
Customer Care
Tel No : 1 300-88-1899

AMMETLIFE INSURANCE BERHAD
Contact Person/Department :
Customer Care Centre
Tel No : 1 300-88-8800

ALLIANZ LIFE INSURANCE MALAYSIA BERHAD
Contact Person/Department :
Lum Wai Yee (Finance & Accounts)
Tel No : 03-22648426

AXA AFFIN LIFE INSURANCE BERHAD
Contact Person/Department :
En. Muhammad Daniel Bin Ashari
Finance Department
Tel No : 03-21176688 ext. 3640

ETIQA LIFE INSURANCE BERHAD
Contact Person/Department :
Jamaluddin bin Mohamed
Tel No : 03-27853432

GIBRALTAR BSN LIFE BERHAD
Contact Person/Department :
GIBRALTAR BSN LIFE BERHAD
Tel No : 03-26872020

GREAT EASTERN LIFE ASSURANCE (MALAYSIA) BERHAD
Contact Person/Department :
Fui Suit Lin, Manager, Finance
Tel No : 03-42598725

HONG LEONG ASSURANCE BERHAD
Contact Person/Department :
Finance Dept
Tel No : 03-76501288

MANULIFE INSURANCE BERHAD
Contact Person/Department :
Customer Service Department
Tel No : 03-27199112

MCIS INSURANCE BERHAD
Contact Person/Department :
Mr Kenlix Yee Wee
Tel No : 03-76523821

PRUDENTIAL ASSURANCE MALAYSIA BERHAD
Contact Person/Department :
Hee Sook May
Nor Azzah Muhd Jemangin
Tel No : 03-20318228 ext. 1520 03-20763985

SUN LIFE MALAYSIA ASSURANCE BERHAD
Contact Person/Department :
Client Service Department
Tel No : 1300-88-5055

ZURICH LIFE INSURANCE MALAYSIA BERHAD
Contact Person/Department :
ZURICH CALL CENTER
Tel No : 1 300 888 622 / 03-21469999

TOKIO MARINE LIFE INSURANCE MALAYSIA BHD.
Contact Person/Department :
Mr Tan Yew Hoe
Tel No : 03-20596094
Contact Person/Department :
Mr Nicholas Choo
Tel No : 03-21797003
Contact Person/Department :
Ms Vinothini
Tel No : 03-21797069