CONSUMER HELPDESK / CUSTOMER'S COMPLAINT UNIT


Complaints Procedure

1. If you have an enquiry or complaint on life insurance, kindly refer to the Complaints Unit
   
of insurance companies (please refer to the list below). If you have any enquiries or
    interested to 
find out more about life insurance, you may contact the following companies :-

Allianz Life Insurance Malaysia Berhad   AmLife Insurance Berhad
American International Assurance Bhd   AXA AFFIN Life Insurance Berhad 
CIMB Aviva Assurance Berhad   Etiqa Insurance Berhad
Great Eastern Life Assurance (Malaysia) Berhad   Hong Leong Assurance Berhad
ING Insurance Berhad   Malaysian Assurance Alliance Berhad
Manulife Insurance Berhad   MCIS ZURICH Insurance Berhad
Prudential Assurance Malaysia Berhad   Tokio Marine Life Insurance Malaysia Bhd
Uni.Asia Life Assurance Berhad    

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2.  You can expect a reply between 2 days and 2 weeks, subject to the nature and
     complexities of the case.
 
3.  Other Complaints Bureau:
     The Financial Mediation Bureau
     Level 25
     Dataran Kewangan Darul Takaful
     No. 4, Jalan Sultan Sulaiman
     50000 Kuala Lumpur
 
     Tel: 03 - 2272 2811
     Fax: 03 - 2274 5752
     Website: www.fmb.org.my
 
     Customer Service Bureau
     Insurance Regulation Department
     Bank Negara Malaysia
     P.O. Box 10922
     50929 Kuala Lumpur
 
    Tel: 03  - 2698 8044
    Fax: 03 - 2694 5986
    Website: www.bnm.gov.my
 
 
Allianz Life Insurance Malaysia Berhad
Contact Person :
1) Mr Muralitharan Rajagopal
Head of Central Operations
2) Ms Sandy Poon
Manager, Complaint Unit
Tel: 03-2716 6878 (DID)
3)  Ms Jamie Seow
Executive, Complaint Unit

Address :

Allianz Life Insurance Malaysia Berhad
Complaint Unit

Customer Service Department
Level 23, Wisma UOA II,
21 Jalan Pinang,
50450 Kuala Lumpur

Tel no : 03 - 2161 6904
Fax no : 03 - 2164 7850
Email : partner@allianz.com.my
   
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American International Assurance Bhd
Contact Person : 1) Mr Chen Seong Onn
Head, Customer Relations Unit 
Tel : 03 -2056 3715 (DID)
2) Ms Shireen Sivamalar
Executive, Customer Relations Unit
Tel: 03 - 2056 3733 (DID)
Address : American International Assurance Bhd.
Customer Relations Unit
Menara AIA, 99, Jalan Ampang
50450 Kuala Lumpur
Tel no : 1-300-88-1899
Fax no : 03 - 2056 3791
Email : corporate-ops.my@aia.com
   
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CIMB Aviva Assurance Berhad
Contact Person :
1) Mr Ken Ng Kean Hooi
Senior Manager, Corporate Customer Service
Tel: 03 - 2614 3467 (DID)

2) Puan Nor Azlina Faizah Hj Mohamad
Assistant Manager, Complaint Unit
Tel: 03 - 2614 3431 (DID)
Address : CIMB Aviva Assurance Berhad
Level 11, 
No. 338, Jalan Tuanku Abdul Rahman
50100 Kuala Lumpur
Tel no : 1-300-88-5055
Fax no : 03 - 2614 3550
Email : wecare@cimbaviva.com
   
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Great Eastern Life Assurance (Malaysia) Berhad
Contact Person : Ms Gan Soo Peng
Assistant Manager

Address : Great Eastern Life Assurance (Malaysia) Berhad
Complaints Handling Unit
Menara Great Eastern
303, Jalan Ampang,
50450 Kuala Lumpur
Tel no : 03 - 4813 3738
Fax no : 03 - 4259 8397
Email :

feedback@greateasternlife.com

   
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ING Insurance Berhad
Contact Person : Ms Koid Seow Peng
Manager, Customer Care
Address : ING Insurance Berhad
Menara ING
84, Jalan Raja Chulan
P.O. Box 10846,
50927 Kuala Lumpur
Tel no : 03 - 2058 4838
Fax no : 03 - 2711 0175
Email :
   

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Manulife Insurance Berhad
Contact Person : 1) Ms Foong Yee Ping
Senior Manager, Customer Service
2) Ms Low Choon Hiong
Assistant Customer Service Manager
3) Ms Vasantha Devi
Customer Service Executive
4) Cik Haslina Harun
Customer Service Executive
5) Cik Faridah Ahmad
Customer Service Executive
Address : Manulife Insurance Berhad
Customer Complaint Unit
P.O. Box 10312,
50710 Kuala Lumpur
Tel no : 03 - 2095 7612/ 2095 7613 (Customer service help line)
03 - 2719 9228
Fax no : 03 - 2092 2960
Email :
   
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Prudential Assurance Malaysia Berhad
Contact Person : 1) Ms Sheila Wong
Director, Customer Engagement
Tel :03 - 2076 3949 (DID)
2) Ms Ng Li Min
Assistant Director, Customer Engagement
Tel :03 - 2076 3950 (DID)
Address : Prudential Assurance Malaysia Berhad
Customer Service
Level 16, Menara Prudential
No. 10, Jalan Sultan Ismail
50250 Kuala Lumpur
Tel no : 03 - 2116 0228
Fax no : 03 - 2032 3939
Email :
   
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Uni.Asia Life Assurance Berhad
Contact Person : 1) Mr Lim Poh Yeow
Assistant General Manager
Tel:  03 - 2687 2138 (DID)
Fax: 03-2032 2739
 
2) Mr Andrew Lee Poh Chuan
Manager
Tel: 03 - 2687 2036 (DID)
Fax: 2032 2739
 
Address : Uni.Asia Life Assurance Berhad
Customer Relationship Unit
Bangunan Uni.Asia
16, Jalan Tun Tan Siew Sin
50050 Kuala Lumpur
Tel no : 03 - 2687 2000
Fax no : 03 - 2026 6097/ 2031 8984/ 2031 8984/ 2032 2739
Email :
   
 
AmLife Insurance Berhad
Contact Person :
1) Ms Juliet Ng Pei Sze
Head, Support Services Customer Care Centre
2) Mr Lin Lap Kian
Head, Customer Care Centre 
Address :
AmLife Insurance Berhad
Customer  Care Centre
Customer Relationship Unit
9th Floor
Bangunan AmAssurance
No. 1, Jalan Lumut
50400 Kuala Lumpur
Tel no : 1 300 88 8800
Fax no : 03 - 2171 3000
Email :
   
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AXA AFFIN Life Insurance Berhad
Contact Person : Ms Carol Leong Tuck Mee
Customer Care Manager
Tel: 03 - 2117 6770 (DID)
Address : AXA AFFIN Life Insurance Berhad
8th Floor Chulan Tower
No. 3, Jalan Conlay
50450 Kuala Lumpur
Tel no : 03 - 2117 6688
Fax no : 03 - 2117 3698
Email :
   
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Etiqa Insurance Berhad
Contact Person : 1) Puan Suraya binti Ismail
Officer, Support Service Etiqa Oneline
2) Puan Wan Zulaika binti Wan Mohammed
Executive, Support Service, Etiqa Oneline
Address : Etiqa Insurance Berhad
Level 19, Tower C
Dataran Maybank
No. 1, Jalan Maarof
59000 Kuala Lumpur
Tel no : 03 - 2297 3888
Fax no : 03 - 2297 3800
Email :
   
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Hong Leong Assurance Berhad
Contact Person : 1) Ms Lim Lee Peng
Manager, Customer Care

2) Ms Vemala Nathan
Manager, Compliance
Address : Hong Leong Assurance Berhad
Customer Service Improvement Unit
Level 3, Tower B, PJ City Development
No. 15A, Jalan 219,
Section 51A,
46100 Petaling Jaya
Selangor Darul Ehsan
P.O. Box 120,
46710 Petaling Jaya
Tel no : 03 - 7650 1818  (General Line)
03 - 7650 1288 (Customer Service)
Fax no : 03 - 7650 1299
Email :
 
   
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Malaysian Assurance Alliance Berhad
Contact Person : Ms Cheah Siew Ming
Executive, Complaint Unit
Tel: 03 - 2146 8357 (DID)
Address : Malaysian Assurance Alliance Berhad
Complaint Unit,
11th Floor, Menara MAA
12, Jalan Dewan Bahasa,
50460 Kuala Lumpur
Tel no : 03 - 2146 8000 
Fax no : 03 - 2144 0352
Email :
   

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MCIS ZURICH Insurance Berhad
Contact Person : Ms Lalitha Josephine Shariffa
AGM, Compliance
Tel: 03 - 7652 3923 (DID)
Puan Nor Akmaliza Ismail/ 
Mr Daniel Khoo
Complaint Officer
Tel: 03 - 7652 3922/ 3943 (DID)
Address : MCIS ZURICH Insurance Berhad
Complaint Unit
Level 6, Tower I
Wisma MCIS Zurich
Jalan Barat, 46200 Petaling Jaya
Tel no :
03 - 7955 2577 ext 3922/ 3943/ 3923
Fax no : 03 - 7954 3692
Email :
   

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Tokio Marine Life Malaysia Bhd.
Contact Person : 1) Mr Lee Goon Hong
Assistant General Manager - Life Operations Division
Tel: 03 - 2059 6188 ext. 6055 
2) Ms Ong Mei Na
Manager - Customer Service
Tel: 03 - 2059 6077

Address : Tokio Marine Life Malaysia Bhd.
Ground Floor
Menara Tokio Marine Life
189, Jalan Tun Razak 
50400 Kuala Lumpur
Tel no : 03 - 2059 6188
Fax no : 03 - 2162 8068 
Email :
   

 

 

 
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